Tinsteden 4 F |7547 TG Enschede
Loranto B.V.Tinsteden 4F
+31 53 (0) 428 08 68
+31 (0) 6 53 42 15 00
Frequently asked questions
Below you can find our frequently asked questions with answers. Click on a question and the answer will came.
– For consumers: please look at our retailer list for a store near you.
– For business clients: please fill in our online registration form or send us an e-mail at [email protected] to leave us your contact information. We will get in touch with you as soon as possible.
Once you have an account (business clients only), please enter your e-mail address and password to log on to our webshop where you can order our products online.
You can order online 24 hours a day 7 days a week. Our showroom is exclusively open by appointment. You can reach us by phone +31653421500 or send us an e-mail ([email protected]) to make an appointment.
No, we have no minimum order amount nor quantity.
Look under “shipment” for more information. You can also pick up your order by appointment in our showroom.
If the package appears to be damaged, you have to warn the carrier immediately. Take pictures of the package and the content as well. Contact us by e-mailing [email protected] or by phone (+31653421500) and notify us of the damage. We will promptly take action.
First of all we’re sorry that you’re not satisfied with our service or products. We kindly request you to call us (+31534280868) or send us an e-mail ([email protected]). Your claim will be processed immediately.
You need to click on the “Forgot password” link on the sign in page. You will be asked to enter your e-mail address. We will send you a new password. You can change this password later in “My account”.
Yes. If you subscribe to our email newsletter, we will notify you when we add items to our collection.
If you have questions then we would like to assist you. You can reach us by phone at the following number +31 (0) 53 428 08 68 or fill in the contactform below.