Loranto BV

Tinsteden 4 F |7547 TG Enschede

Frequently asked questions

Below you can find our frequently asked questions with answers. Click on a question and the answer will came.

Where can I buy your products?

– For consumers: please look at our retailer list for a store near you.
– For business clients: please fill in our online registration form or send us an e-mail at info@loranto.com to leave us your contact information. We will get in touch with you as soon as possible.

How can I order your products?

Once you have an account (business clients only), please enter your e-mail address and password to log on to our webshop where you can order our products online.

When can I order your products?

You can order online 24 hours a day 7 days a week. Our showroom is exclusively open by appointment. You can reach us by phone +31653421500 or send us an e-mail (info@loranto.com) to make an appointment.

Is there a minimum order amount or quantity?

No, we have no minimum order amount nor quantity.

How will my order be shipped?

Look under “shipment” for more information. You can also pick up your order by appointment in our showroom.

What if my item appears damaged from shipping?

If the package appears to be damaged, you have to warn the carrier immediately. Take pictures of the package and the content as well. Contact us by e-mailing info@loranto.com or by phone (+31653421500) and notify us of the damage. We will promptly take action.

How can I file a claim?

First of all we’re sorry that you’re not satisfied with our service or products. We kindly request you to call us (+31534280868) or send us an e-mail (info@loranto.com). Your claim will be processed immediately.

I have forgotten my password. What should I do?

You need to click on the “Forgot password” link on the sign in page. You will be asked to enter your e-mail address. We will send you a new password. You can change this password later in “My account”.

Can you keep me posted on changes in your collection?

Yes. If you subscribe to our email newsletter, we will notify you when we add items to our collection.

Contactform

If you have questions then we would like to assist you. You can reach us by phone at the following number +31 (0) 53 428 08 68 or fill in the contactform below.