Frequently asked questions

Below you can find our frequently asked questions with answers. Click on a question and the answer will came.

Where can I buy your products?+

-For consumers: please look at our retailer list for a store near you. – For business clients: please fill in our online registration form or send us an e-mail at info@loranto.com to leave us your contact information. We will get in touch with you as soon as possible.

How can I order your products?+

Once you have an account (business clients only), please enter your e-mail address and password to log on to our webshop where you can order our products online.

When can I order your products?+

You can order online 24 hours a day 7 days a week. Our showroom is exclusively open by appointment. You can reach us by phone +31653421500 or send us an e-mail (info@loranto.com) to make an appointment.

Is there a minimum order amount or quantity?+

No, we have no minimum order amount nor quantity.

How will my order be shipped? +

Look under “shipment” for more information. You can also pick up your order by appointment in our showroom.

What if my item appears damaged from shipping?+

If the package appears to be damaged, you have to warn the carrier immediately. Take pictures of the package and the content as well. Contact us by e-mailing info@loranto.com or by phone (+31653421500) and notify us of the damage. We will promptly take action.

How can I file a claim?+

First of all we’re sorry that you’re not satisfied with our service or products. We kindly request you to call us (+31534280868) or send us an e-mail (info@loranto.com). Your claim will be processed immediately.

I have forgotten my password. What should I do?+

You need to click on the “Forgot password” link on the sign in page. You will be asked to enter your e-mail address. We will send you a new password. You can change this password later in “My account”.

Can you keep me posted on changes in your collection?+

Yes. If you subscribe to our email newsletter, we will notify you when we add items to our collection.